Privacy Policy
Last Updated: 14 Sep 2026
1. Introduction & Scope
At SAFAL Softcom Pvt. Ltd. (“SAFAL”, “we”, “our”, or “us”), we are committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with the SAFAL website, including when you:
- Visit or browse our website;
- Contact us or submit an inquiry;
- Request a product demonstration;
- Download or access resources made available through our website; or
- Register for events, webinars, or other communications.
This Privacy Policy applies to the SAFAL website and related SAFAL-owned web pages where this Privacy Policy is displayed.
This Privacy Policy does not govern personal or business information processed through the SAFAL enterprise procurement platform on behalf of our customers. Such information is handled in accordance with the applicable customer agreements and data processing arrangements.
2. Information We Collect
The information we collect depends on how you interact with our website.
A. Information You Provide Directly
When you contact us, submit an inquiry, request a demonstration, register for an event, or complete another form on our website, we may collect information such as:
- Full name
- Business email address
- Phone number
- Company name
- Job title or department
- Country or region
- Information you choose to provide in your message or request
B. Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Pages visited and website interactions
- Referral source
- Cookie and analytics information, where applicable
This information helps us understand how visitors interact with our website and supports website functionality, performance, security, and user experience.
3. How We Use Your Information
We may use the information collected through our website for the following purposes:
- Responding to Inquiries: To respond to questions, contact requests, product demonstration requests, and other communications submitted through our website.
- Business Communications: To communicate with you regarding SAFAL’s products, services, events, resources, or other information that may be relevant to your business interests, where permitted by applicable law.
- Website Operation and Improvement: To operate, maintain, analyze, and improve the functionality, performance, content, and user experience of our website.
- Security and Fraud Prevention: To protect our website, systems, and users against unauthorized access, misuse, fraudulent activity, security threats, or other potentially harmful activities.
- Analytics and Insights: To understand how visitors interact with our website, evaluate website performance, and improve our content and digital experience.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and legitimate requests from regulatory or governmental authorities.
We may also use information for other purposes that are compatible with the purposes described above or where we have obtained your consent, where required by applicable law.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to support website functionality, understand how visitors interact with our website, measure website performance, and improve the overall user experience.
These technologies may be used for purposes such as:
- Essential Functionality: Certain cookies are necessary for core website functionality, security, and management of your cookie preferences. These cookies remain active as they are required for the website to operate properly.
- Analytics and Performance: With your consent, we may use analytics technologies to understand website traffic, page views, visitor interactions, and website performance.
- Visitor and Conversion Tracking: With your consent, we may use tracking technologies to understand how visitors interact with our website and to measure the effectiveness of our digital activities.
- Embedded Content: Certain pages may include embedded content, such as videos, which may use cookies or similar technologies. Where required, non-essential tracking associated with such content is subject to your consent.
Managing Your Cookie Preferences
Our website provides a cookie consent and preference management mechanism that allows you to accept or reject non-essential cookies and tracking technologies.
Essential cookies required for core website functionality, security, and consent management remain active. Non-essential technologies, including analytics and visitor or conversion tracking, are activated subject to your cookie preferences and applicable consent requirements.
You can review or change your cookie preferences through the cookie preference controls available on our website.
5. How We Share Your Information
We do not sell your personal information.
We may share personal information collected through our website only where necessary and for legitimate business or legal purposes, including with:
- Service Providers: Third-party service providers that support the operation of our website and business activities, such as website hosting, analytics, communication, customer relationship management, and IT or security services.
- Professional Advisors: Legal, financial, audit, or other professional advisors where access to information is reasonably necessary for the services they provide.
- Legal and Regulatory Authorities: Government authorities, regulators, courts, or other parties where disclosure is required by applicable law, legal process, or to protect our legal rights.
- Business Transactions: Relevant parties in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, subject to appropriate confidentiality and data protection requirements.
Where we engage third-party service providers to process personal information on our behalf, we expect them to handle such information appropriately and in accordance with applicable data protection requirements.
6. Data Security
We take appropriate technical and organizational measures designed to protect personal information collected through our website against unauthorized access, use, disclosure, alteration, or loss.
These measures include administrative, technical, and security controls appropriate to the nature of the information we process and the associated risks.
While we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
Website Form Security and Anti-Spam Protection
We use Google reCAPTCHA on our website forms as a security measure to help detect and prevent automated submissions, spam, fraud, and abuse. reCAPTCHA evaluates technical and interaction-related information to assess whether website interactions are legitimate and may process information such as device, browser, network, and interaction data for this purpose.
Information processed through reCAPTCHA is used for security, fraud, and abuse prevention. Google processes reCAPTCHA Customer Data on our behalf in accordance with the applicable Google Cloud service and data processing terms.
7. Data Retention
We retain personal information collected through our website only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to inquiries, maintaining appropriate business records, and meeting applicable legal or regulatory requirements.
The retention period may vary depending on the nature of the information, the purpose for which it was collected, and any applicable legal, contractual, or regulatory requirements.
When personal information is no longer required for these purposes, we will take appropriate steps to securely delete or anonymize it, in accordance with our applicable data retention practices.
8. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including the right to:
- Access: Request information about the personal information we hold about you and obtain a copy of that information.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to applicable legal or regulatory requirements.
- Restriction or Objection: Request that we restrict certain processing of your personal information or object to certain uses of your information, where applicable.
- Data Portability: Request a copy of certain personal information in a structured, commonly used, and machine-readable format, where this right applies under applicable law.
- Withdraw Consent: Withdraw your consent where we rely on consent to process your personal information. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
- Marketing Preferences: Opt out of receiving marketing communications from us at any time by using the unsubscribe option provided in our communications or by contacting us.
To exercise any applicable privacy rights, you may contact us using the details provided in the Contact Us section of this Privacy Policy.
We may need to verify your identity before processing certain requests. We will respond to valid requests in accordance with applicable data protection laws.
9. International Data Transfers
Personal information collected through our website may be processed or stored in countries other than the country in which you are located, including where we use service providers that operate internationally.
Where personal information is transferred across borders, we take appropriate measures to ensure that such transfers are handled in accordance with applicable data protection laws and that appropriate safeguards are applied where required.
10. Children’s Privacy
The SAFAL website and our services are intended for business and professional audiences and are not directed to children.
We do not knowingly collect personal information from children through our website. If we become aware that personal information from a child has been collected unintentionally, we will take appropriate steps to delete such information, where required by applicable law.
If you believe that a child has provided personal information through our website, please contact us using the details provided in the Contact Us section of this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or the operation of our website.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by applicable law, we may also provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:
Email: legal@safalsoftcom.com
We will review and respond to privacy-related inquiries and requests in accordance with applicable data protection laws.
